Job Description
Position: Senior Customer Care Executives
Requirements:
- At least 2 years of prior background within a contact center, call center, or a comparable corporate setting.
- Ideal candidates should be under the age of 27.
- Successful completion of GCE O/L exams, with specific passes in English and Mathematics.
- Successful completion of GCE A/L examinations.
- Possession of an IT-related certificate will be considered a beneficial asset.
Key Responsibilities:
- Deliver exceptionally customized and proactive support tailored to the specific requirements of affluent clientele.
- Handle customer questions, anxieties, and problems with speed and efficacy, providing solutions that surpass client benchmarks.
- Exhibit comprehensive expertise regarding the specialized products and financial services designated for high-net-worth individuals, providing knowledgeable counsel.
- Settle grievances or complications rapidly and skillfully to maintain seamless service for premium clients.
Competencies Required:
- Outstanding oral and written proficiency in English and Sinhala (fluency in Tamil is a plus).
- Capability to provide elite service levels through remote communication channels for high-profile customers.
- Strong attentive listening abilities to grasp and address the demands of wealthy account holders.
- Expertise in conflict resolution and persuasive bargaining.
- Readiness to operate effectively under stress within a 24/7 rotational shift framework.
- Natural talent for building and maintaining interpersonal connections.
- Foundational computer and IT literacy.
Additional Information:
A competitive salary and benefits plan, along with a contemporary and supportive workplace, is available for the chosen applicant. Hiring is based solely on individual merit. Attempting to influence the process will result in immediate rejection. We will reach out only to those who are shortlisted.
Chief Human Resource Officer Sampath Bank PLC, No. 110, Sir James Peiris Mw., Colombo 02.
Job Data Table
| Category | Details |
| Company Name | Sampath Bank PLC |
| Location | No. 110, Sir James Peiris Mw., Colombo 02 |
| Locality | Colombo 02 |
| Country | Sri Lanka |
| City | Colombo |
| Region | Western Province |
| Job Type | Full Time (24/7 Shift Basis) |
| Salaries | Attractive remuneration package |
| Experience Level | Minimum 2 years |
| Travel | Not specified |
| Language | Sinhala and English (Tamil is an advantage) |
| Benefits | Modern and conducive work environment, merit-based selection |
Skills & Competency Table
| Skill | Proficiency Level |
| Verbal & Written Communication | Expert |
| High-Nett-Worth Client Handling | Advanced |
| Problem Solving & Negotiation | Advanced |
| Active Listening | Advanced |
| Basic IT Skills | Intermediate |
| Interpersonal Relations | Advanced |
Job Summary
This role involves managing premium relationships for high-nett-worth clients at Sampath Bank. Senior Executives must provide personalized, remote support, resolving complex inquiries and complaints with high efficiency. Operating on a 24/7 shift basis, the role requires deep product knowledge, excellent bilingual communication, and the ability to thrive under pressure.
FAQs
What is the minimum experience required for this role?
You need at least 2 years of experience in a call center or a similar business environment.
What are the age and educational requirements?
Applicants should preferably be under 27 and must have passed both GCE O/L (with Math and English) and GCE A/L.
Does this job require night shifts?
Yes, the position requires the ability to work on a 24/7 shift basis.
Is there a specific language requirement?
Fluency in Sinhala and English is mandatory; Tamil is considered an added advantage.
Are there any technical requirements?
Basic IT skills are required, and an IT-related certification is an added advantage.
Expert Analysis
This position is a high-touch service role within the banking sector, moving beyond basic tele-support into wealth management assistance. Candidates must balance technical banking knowledge with the emotional intelligence required to handle affluent clients. The 24/7 shift requirement suggests a premium, always-on service model typical of elite global banking standards.
Location & Logistics Guide
The role is based at Sampath Bank’s headquarters in Colombo 02. This central business district location is highly accessible and surrounded by corporate infrastructure. Given the 24/7 shift nature, candidates should consider the logistics of commuting to Sir James Peiris Mawatha during late-night or early-morning hours.
https://en.wikipedia.org/wiki/Colombo
Career Path
Successful Senior Customer Care Executives can progress into Relationship Management, Private Banking, or Team Leadership roles within the Contact Center. The experience gained in handling high-nett-worth individuals serves as a strong foundation for moving into specialized wealth management or corporate communications departments within the financial services industry.
Would you like me to draft a professional response to the common interview question “How do you handle a high-nett-worth client under pressure?” based on these requirements?