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Guest Relations Agent | Courtyard by Marriott Colombo
At Courtyard by Marriott Colombo, we believe the first impression is the most important one. We are looking for a welcoming and energetic Guest Relations Agent to be the face and voice of our property. This isn’t just about answering phones—it’s about making every guest feel like a priority.
In this role, you are the “go-to” person for our visitors. Whether they need a local restaurant recommendation, extra towels, or help resolving a technical issue in their room, you are the one who makes it happen. You’ll be the central hub, connecting guests with our Housekeeping, Engineering, and Front Desk teams to ensure every stay is seamless.
What You’ll Be Doing
- The Ultimate Insider: You’ll provide guests with directions and details about hotel amenities, operating hours, and the best local activities Colombo has to offer.
- The Problem Solver: You will take guest requests or concerns, relay them to the right department (like Bellstaff or Security), and follow up personally to make sure the guest is happy.
- VIP Liaison: You’ll handle messages with precision and alert the team when VIP guests arrive so we can roll out the red carpet.
- Professionalism First: You’ll maintain a sharp, professional appearance and communicate with warmth and clarity, whether in person or over the phone.
- Team Player: Beyond just your desk, you’ll support your colleagues to reach service goals and suggest new ways to make our operations even smoother.
Candidate Profile & Physical Needs
| Category | Requirement |
| Education | High School Diploma or G.E.D. equivalent |
| Experience | Entry-level (No prior experience required; we will train you!) |
| Communication | Clear, professional English and strong telephone etiquette |
| Physical Effort | Ability to stand or walk for a full shift and lift up to 10 lbs |
| Compliance | Adherence to Marriott quality standards and safety protocols |
Frequently Asked Questions
1. Do I need prior hotel experience to apply?
No. This is an entry-level position. While a passion for hospitality is essential, we provide the training you need to succeed within the Marriott standards.
2. What are the physical requirements of the job?
You should be comfortable being on your feet for most of your shift. The role also involves light lifting (under 10 pounds), such as handling guest amenities or paperwork.
3. What is the most important part of this role?
Communication and follow-up. It’s not just about taking a request; it’s about making sure the guest’s needs were actually met to their satisfaction.