Website Hayleys PLC
Key Job Responsibilities
- Handle inbound and outbound calls courteously, providing information on health screening services, packages, and appointments.
- Assist customers with booking, confirming, and rescheduling appointments using the call centre system.
- Respond to customer inquiries received through calls and other channels in a timely and friendly manner.
- Accurately record customer details, interactions, and feedback in the CRM system.
- Escalate complex queries and complaints to senior executives or the team leader when required.
- Follow up with customers on appointments, reminders, and pending requests.
- Support daily call centre activities and assist the team in meeting service targets.
Candidate Profile
- GCE A/L qualification; a Diploma in Business Management, Marketing or a related field is an advantage.
- 1-2 years’ experience in a call centre or customer service role.
- Basic proficiency in Microsoft Office applications.
- Exceptional communication skills in English and Sinhala and Tamil is an added advantage.
- Courteous, patient, and professional, with the ability to handle customers’ inquiries calmly and empathetically over the phone.
- Willingness to learn, with attention to detail and a positive attitude.
- Good organizational and time management skills and the ability to work as part of a team.
To apply for this job email your details to careers@hayleys.com