Operational / Store Steward Manager

Operational / Store Steward Manager

Property: Shangri-La Singapore

Requisition ID: 174855

Department: Food & Beverage

Employment Type: Permanent

Join Our Family

At Shangri‑La Singapore, we are a heart‑warming family defined by genuine care and respect. Nestled within 15 acres of lush greenery near Orchard Road, our urban retreat is a sanctuary for guests and a supportive workplace for our colleagues. We treat every team member as kin, offering a tranquil environment, competitive benefits, and a culture that celebrates professional excellence and work-life balance.

The Role

We are looking for an Operational / Store Steward Manager to join our team. In this pivotal role, you will be responsible for the seamless coordination of stewarding and storage operations. You will ensure that our F&B departments are perfectly supported through meticulous inventory control, rigorous hygiene standards, and efficient resource management, all while leading and developing a high-performing back-of-house team.

Job Responsibilities

• Workflow Management: Oversee daily stewarding and store operations to ensure an efficient and smooth back-of-house workflow.

• Inventory Control: Manage the receiving, storage, and issuing of food, beverage, and operating supplies, ensuring strict adherence to FIFO (First-In, First-Out) practices.

• Quality Assurance: Conduct thorough quality checks on incoming deliveries to ensure compliance with hotel safety and brand standards.

• Hygiene & Safety: Implement and monitor sanitation and food safety protocols across all stewarding and storage areas.

• Team Leadership: Supervise, train, and schedule stewarding and store associates, fostering a culture of professional growth.

• Asset Management: Ensure the proper use and maintenance of cleaning equipment and the safe handling of chemicals.

• Financial Oversight: Control operational costs through proactive inventory planning and effective waste management strategies.

• Cross-Functional Coordination: Partner with Culinary, Procurement, and Engineering teams to ensure maximum operational effectiveness.

• Compliance: Maintain full adherence to workplace safety regulations and internal hotel policies.

Job Requirements

Experience & Education:

• Education: Diploma or Certificate in Hospitality Management or a related discipline.

• Experience: Minimum of 5 years of relevant experience in stewarding, stores, or operational management, ideally within a high-volume hotel environment.

Core Competencies:

• Technical Knowledge: Strong understanding of hygiene, food safety standards (HACCP), and inventory control procedures.

• Leadership: Proven ability to manage and motivate large operational teams in a fast-paced environment.

• Soft Skills: Excellent organizational, communication, and problem-solving abilities.

• Digital Literacy: Computer-literate with experience using inventory or stock management systems.

Other Requirements:

• Flexibility: Willingness to work flexible hours, including weekends and public holidays.

• Resilience: Ability to maintain high standards in a high-pressure, high-volume hospitality setting.

Why Join Shangri-La Singapore?

• Prestige: Lead a critical operational function in one of Singapore’s most iconic luxury hotels.

• Culture: Be part of a “family-first” environment that values sincerity and respect.

• Growth: Access to structured learning and real opportunities for career advancement.

Shangri-La Singapore is an equal opportunity employer. We invite you to bring your operational expertise to our family.

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