Secretary to Resident Manager

Secretary to Resident Manager

Company Name: Shangri-La Rasa Sentosa, Singapore

Location: Sentosa, Singapore

Average Salary: SGD 3,500 – SGD 4,800 per month (Estimated based on Singapore’s hospitality market data for Executive/Secretarial roles. Compensation may vary based on experience and specific expertise in ESG/GSTC standards.)

About Shangri-La Rasa Sentosa, Singapore

At the Shangri-La Group, we are a heart-warming family guided by genuine care and respect. Located just 15 minutes from the city, Shangri-La Rasa Sentosa is the only beachfront resort in Singapore. With 454 impeccably furnished rooms and a commitment to excellence, we offer a serene escape for our guests and a sincere, rewarding working environment for our employees.

The Role

We are looking for a highly organized and proactive Secretary to the Resident Manager. In this dual-impact role, you will provide high-level administrative support to senior leadership while acting as a champion for our sustainability and ESG (Environmental, Social, and Governance) initiatives. You will be a key liaison across the hotel, ensuring operational efficiency and organizational integrity.

Key Responsibilities

Executive Support & Administration

• Calendar Management: Oversee schedules and appointments for the Resident Manager to optimize time and resources.

• Documentation: Prepare accurate reports, professional presentations, and correspondence.

• Meeting Coordination: Set agendas, record minutes, and manage timely follow-ups for executive meetings.

• Operational Liaison: Facilitate seamless communication between internal departments and external stakeholders.

• Workflow Optimization: Identify and implement administrative improvements to increase overall productivity.

Sustainability & ESG Advocacy

• ESG Champion: Lead awareness and engagement for ESG and GSTC (Global Sustainable Tourism Council) initiatives across our Singapore properties.

• Tracking & Compliance: Monitor sustainability goals, maintain essential documentation, and assist in reporting to ensure compliance with global standards.

Confidentiality & Professionalism

• Maintain the highest standards of professionalism and confidentiality when handling sensitive information.

• Support daily office coordination to enhance the operational efficiency of the Executive Office.

Candidate Profile

Experience & Technical Skills:

• Industry Knowledge: A background in hotel operations is essential to understand industry-specific standards.

• Technical Proficiency: Fluent in Microsoft Office and familiar with Opera PMS.

• Sustainability Focus: A solid understanding of ESG principles and GSTC standards is highly preferred.

Core Competencies:

• Communication: Exceptional written and verbal communication skills with the ability to engage stakeholders at all levels.

• Organization: Superior time management and organizational abilities.

• Leadership Support: A passion for supporting senior leadership and contributing to the broader success of the business.

• Adaptability: Willingness to assist operations teams as needed to align activities with management directives.

Why Join Us?

Join a global family that values your contribution and offers a unique opportunity to blend executive administration with meaningful sustainability work. If you are a professional, detail-oriented individual ready to make an impact, we invite you to apply.

Shangri-La Group is an Equal Opportunity Employer.

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