Assistant Manager – Housekeeping

Assistant Manager – Housekeeping

Location: Weligama Bay Marriott Resort & Spa

Job ID: 26037214

Career Area: Housekeeping & Laundry

Position Type: Full-Time

About Weligama Bay Marriott Resort & Spa

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the “oh-so-familiar” all around the globe. As a host at Weligama Bay, you will help fulfill the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, and forward-thinking service. Join us to be part of a global community where you can do your best work and belong to an amazing team.

Job Summary

This is an entry-level management position focused on supporting the day-to-day operations of Housekeeping, Public Spaces, and Laundry. You will work side-by-side with employees to maintain pristine guestrooms and resort areas. The role involves conducting rigorous inspections, holding the team accountable for corrective actions, and ensuring high levels of guest and employee satisfaction while operating within the departmental budget.

Key Responsibilities

Managing Housekeeping Operations

• Daily Workflow: Obtain room status reports and prospective check-outs to prepare efficient work assignments for the team.

• Inspection Program: Assist in supervising a comprehensive inspection program for all guestrooms and public spaces to ensure brand standards are met.

• Inventory Management: Conduct regular stock takes of linen and guest supplies; assist in ordering to ensure the team has the necessary tools and equipment.

• Cross-Departmental Synergy: Communicate room statuses to the Front Desk promptly and coordinate closely with Engineering for any maintenance needs.

• Leadership: Supervise Housekeeping and related areas in the absence of the Department Manager; observe service behaviors and provide real-time coaching and feedback.

• Compliance: Maintain up-to-date knowledge of safety regulations (OSHA) and oversee all Lost and Found and Loss Prevention procedures.

Ensuring Exceptional Customer Service

• Guest Relations: Act as a positive role model for guest interactions and maintain a visible presence in the resort.

• Problem Resolution: Proactively handle guest concerns or complaints, seeking assistance from senior leadership when necessary.

• Performance Review: Assist in reviewing guest satisfaction results and comment cards with employees to continuously improve service levels.

Candidate Profile

Education & Experience:

• Option 1: High school diploma or GED with 1 year of experience in housekeeping or a related professional area.

• Option 2: 2-year degree from an accredited university in Hotel Management, Hospitality, or Business Administration (no work experience required).

Core Competencies:

• Accountability: A drive to maintain high standards and hold team members responsible for quality outcomes.

• Operational Insight: Ability to manage budgets, inventory, and complex scheduling.

• Communication: Strong interpersonal skills to bridge the gap between employees, management, and guests.

Why Join Us?

At Marriott International, we believe our associates come first. We create opportunities for training, development, and recognition in a supportive environment. Whether you are beginning your management career or looking to grow within a luxury resort setting, Weligama Bay Marriott offers a place where you can pursue your passions and become the best version of yourself.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.

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