Assistant Manager – Financial Services

Assistant Manager – Financial Services

• Job Location: Colombo, Sri Lanka

• Company Name: InfoMate (Pvt) Limited (A fully owned subsidiary of John Keells Holdings PLC)

Company Description

Infomate is a pioneer in shared services and a leading Business Process Management (BPM) company. As a fully owned subsidiary of John Keells Holdings PLC, Infomate offers world-class Finance & Accounting, Back-Office, Customer Support, HRO, and Payroll services to both local and global clients.

Job Responsibilities

• Operations Management: Lead and manage end‑to‑end BPO finance operations across Accounts Payable (AP), Accounts Receivable (AR), and Record-to-Report (R2R), ensuring all outsourced workflows adhere strictly to Infomate’s transition procedures and delivery standards.

• SLA & KPI Management: Develop, monitor, and drive key performance indicators (KPIs) and Service Level Agreement (SLA) targets to maintain high operational quality, team productivity, and continuous improvement.

• Client Relationship Management: Own and nurture client relationships through proactive communication, strategic negotiations, conflict resolution, performance review discussions, and formal process governance.

• People Leadership: Provide strong people leadership by coaching, mentoring, and optimizing team performance to consistently meet and exceed delivery expectations.

• Operational Excellence: Drive process improvements and operational efficiency by identifying operational gaps, conducting thorough root cause analyses, and implementing lean initiatives.

Person Specifications (Requirements)

• Experience: 6+ years of relevant, progressive work experience in Finance and Accounting, with a minimum of 2 years specifically within the BPO/BPM sector.

• Education & Qualifications: Successful completion of a relevant university degree or a fully completed professional qualification in Finance or Accounting (e.g., CIMA, ACCA, CA Sri Lanka).

• Core Competencies: Strong verbal and written communication skills, paired with proven leadership capabilities and exceptional interpersonal skills.

• Technical Skills: Advanced knowledge and hands-on experience in MS Excel, coupled with strong financial analytical skills.

• Work Schedule Alignment: Absolute willingness to work according to the Australian Time Zone (4:30 AM to 1:00 PM) and the Australian holiday calendar.

How to Apply

If you are an enthusiastic professional passionate about reaching the greatest heights in the field of finance, submit your resume today to secure your opportunity.

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