Junior Collection Officer (UAE National)

Junior Collection Officer (UAE National)

Company Name: Otis L.L.C

Location: The One Tower, Sheikh Zayed Road, Dubai, UAE

Average Salary: AED 2,500 – AED 3,000 per month (Estimated for a Junior/Entry-level UAE National role under Emiratisation programs. Total compensation often includes a base salary plus a Nafis subsidy, depending on the candidate’s eligibility and specific qualifications.)

About Otis

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide. From the Eiffel Tower to the Burj Khalifa, our products are landmarks of innovation. When you join Otis, you join a global team of 72,000 professionals committed to our “Three Absolutes”: Safety, Ethics, and Quality.

The Role

We are seeking a motivated Junior Collection Officer (UAE National) to join our Finance team in Dubai. In this role, you will play a vital part in maintaining a healthy cash flow by managing a portfolio of customer accounts, resolving payment disputes, and ensuring timely collections in accordance with our corporate credit policies.

Key Responsibilities

Strategic Support & Reporting

• Performance Insights: Provide management with data and insights on portfolio performance to facilitate informed decision-making.

• Process Compliance: Follow all departmental policies and standard operating procedures to ensure consistent and controlled financial workflows.

• Reporting: Utilize strong Excel skills to prepare periodic and ad-hoc reports regarding your handled portfolio.

Core Collection Operations

• Customer Communication: Proactively follow up on overdue accounts through calls, emails, and site visits to ensure timely payment.

• Account Reconciliation: Reconcile customer accounts to identify and understand the root causes of payment disputes.

• Dispute Resolution: Collaborate internally with stakeholders to facilitate the successful resolution of customer issues and discrepancies.

• System Management: Maintain and update the Accounts Receivable (AR) system with detailed logs of all follow-up actions taken.

• Documentation: Issue and submit invoices and dunning letters to customers, ensuring all required supporting documentation is attached and accurate.

Candidate Profile

Education & Experience:

• Nationality: Must be a UAE National (Emiratisation role).

• Experience: Relevant experience in collections is required, ideally handling a portfolio of at least 200 customers. Experience within a construction or engineering organization is highly preferred.

Skills & Competencies:

• Language: Professional fluency in both English and Arabic (written and spoken) is essential.

• Technical: Strong proficiency in Microsoft Excel and experience with AR systems or ERP software.

• Communication: Excellent negotiation and interpersonal skills to handle customer interactions with professionalism and tact.

• Organization: A disciplined approach to follow-up activities to support target achievement and continuous process improvement.

Why Join Otis?

At Otis, we put people at the center of everything we do. We offer a resilient business model and a diverse, caring community. Our Employee Scholar Program is a point of pride, sponsoring our colleagues to pursue degrees or professional certifications to keep them on the cutting edge of their careers.

Otis is an Equal Opportunity Employer.

More Jobs