Website Sheraton Kosgoda Turtle Beach Resort
Sales Centre Manager
Location: Sheraton Kosgoda Turtle Beach Resort
Job ID: 26042093
Career Area: Sales & Marketing
Position Type: Full-Time
About Sheraton Kosgoda Turtle Beach Resort
Since 1937, Sheraton has been a place where the world comes together. As a member of the Sheraton family, you join a global community dedicated to creating a sense of belonging in over 400 locations. We are looking for goal-oriented team players who are passionate about delivering meaningful guest experiences and helping us remain “The World’s Gathering Place.”
Job Summary
The Sales Centre Manager is responsible for proactively identifying, soliciting, and closing sales opportunities to drive resort revenue. This role focuses on building high-value, long-term customer relationships and ensuring that all booked business is transitioned seamlessly to the operations team for exceptional service delivery. You will manage day-to-day sales activities, achieve personal sales targets, and serve as a key representative of the Sheraton brand.
Key Responsibilities
Relationship Management & Lead Generation
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Strategic Partnerships: Strengthen relationships with existing and new customers through targeted sales calls, site inspections, FAM trips, and trade shows.
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Community Engagement: Develop local community relationships to expand the customer base and identify new business leads.
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Internal Collaboration: Work closely with off-property sales channels to ensure efforts are coordinated and aligned with resort objectives.
Sales Execution & Revenue Maximization
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Market Intelligence: Maintain a deep understanding of market trends, competitor strengths/weaknesses, and economic factors to effectively position the resort.
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End-to-End Sales: Execute the operational aspects of business booked, including generating proposals, drafting contracts, and managing customer correspondence.
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Business Turnover: Provide accurate and comprehensive turnover to the Event Management team to ensure flawless execution.
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Strategic Selling: Identify and close the most profitable opportunities based on market conditions and resort needs.
Customer Service Excellence
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Loyalty Drive: Support the company’s service strategy by delivering excellence at every touchpoint, fostering long-term customer loyalty.
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Guest Feedback: Interact with guests and clients to obtain feedback on service levels and product quality, ensuring expectations are consistently exceeded.
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Role Modeling: Set a positive example for guest relations and uphold the daily service basics of the company.
Candidate Profile
Education & Experience:
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Option 1: 2-year degree from an accredited university in Business Administration, Marketing, Hotel Management, or a related major; 3 years of experience in sales, marketing, or a related professional field.
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Option 2: 4-year Bachelor’s degree in a related major; 1 year of experience in sales and marketing.
Core Skills:
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Proven ability to achieve and exceed sales targets.
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Strong negotiation and relationship-management capabilities.
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Excellent communication and presentation skills.
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Deep understanding of target customer segments and service expectations.
Why Join Us?
At Sheraton Kosgoda, you join a portfolio of brands with Marriott International. Be where you can do your best work, belong to an amazing global team, and become the best version of yourself.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
How to Apply
Interested candidates are invited to apply via the Marriott Careers portal using Job ID: 26042093.
To apply for this job please visit careers.marriott.com.