Attendant – Operations (Housekeeping)

Attendant – Operations (Housekeeping)

• Job Location: Colombo, Sri Lanka

• Company Name: Courtyard by Marriott Colombo (Marriott International)

Position Summary

As an Operations Attendant, you will respond promptly to requests from guests and other departments to ensure a seamless stay. Core duties include filling supply carts and transporting them to assigned areas, safely entering guest rooms following established entry procedures, and replacing guest amenities and room supplies. You will also replace dirty linens and terry items with clean ones, make beds, clean bathrooms, and remove trash or room service items. Additionally, you will verify that all in-room appliances are functional, straighten furniture and desk items, dust and polish furnishings, and vacuum carpets across guest rooms and hallways.

Core Work Activities & Expectations

• Safety & Compliance: Follow all company safety, security, and operational policies; immediately report maintenance issues, safety hazards, accidents, or injuries; complete required safety training and properly store flammable materials.

• Professionalism: Maintain a clean, professional uniform and personal appearance; protect the confidentiality of proprietary company information.

• Guest Relations: Welcome and acknowledge all guests according to brand standards; anticipate and address service needs; assist individuals with disabilities; thank guests with genuine appreciation.

• Communication & Teamwork: Speak with colleagues and guests using clear, professional language, and support the team to reach common operational goals.

• Physical Requirements: Move, lift, carry, and place objects weighing up to 25 pounds without assistance (and heavier items with assistance). Push and pull loaded housekeeping carts over sloping or uneven surfaces. Reach overhead and below the knees (bending, twisting, pulling, and stooping). Stand, kneel, or walk for extended periods across an entire shift. Demonstrate fine motor skills and hand-eye coordination to manipulate objects of varying sizes.

• Ad-hoc Duties: Perform other reasonable job duties as requested by supervisors to maintain quality standards.

Preferred Qualifications

• Education: No high school diploma or G.E.D. equivalent required.

• Related Work Experience: No prior related work experience required.

• Supervisory Experience: No supervisory experience required.

• License or Certification: None required.

About the Company

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of an ambitious team, and love learning how to always improve. In joining Courtyard, you join a global team where you can do your best work and belong to an amazing international portfolio.

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