Assistant Manager – HRO

Assistant Manager – HRO

Company: InfoMate (Pvt) Limited

InfoMate is a subsidiary of John Keells Holdings and a pioneer in the Business Process Management (BPM) sector. We provide world-class Finance & Accounting, Payroll, and HRO services to both local and international clients. Join our dynamic team to take your career to new heights in a collaborative and high-performing environment.

The Role

The Assistant Manager – HRO is responsible for managing end-to-end HR and payroll functions for a diverse portfolio of clients. This role balances technical payroll execution with strategic HR lifecycle management, ensuring that all services meet stringent Service Level Agreements (SLAs) and regulatory requirements.

Key Responsibilities

Payroll & Compliance Management

• Processing: Oversee accurate payroll processing for multiple clients across various software platforms.

• Statutory Obligations: Manage the timely payment of statutory dues and the submission of periodic returns to regulatory bodies (EPF, ETF, APIT/Stamp Duty, etc.).

• Financial Coordination: Prepare off-cycle payments, including bonuses and incentives, while liaising closely with Finance and Audit teams to ensure transparency and record accuracy.

Employee Lifecycle & Recruitment

• Lifecycle Support: Manage the full employee journey, including seamless onboarding, internal transfers, and offboarding processes.

• Talent Acquisition Support: Facilitate client recruitment by scheduling interviews, coordinating with candidates, and maintaining comprehensive recruitment records.

• HR Administration: Ensure employee databases and HR documentation are consistently updated and audit-ready.

Leadership & Client Relations

• Team Leadership: Lead, mentor, and guide the HRO team to achieve high performance and operational efficiency.

• Performance Tracking: Monitor team output and take proactive measures to ensure all service delivery targets and client SLAs are met.

• Stakeholder Management: Build and maintain strong relationships with clients, acting as the primary point of contact for HR queries and service escalations.

Process Improvement & Growth

• Optimization: Identify and implement process improvements to enhance service delivery standards.

• Business Support: Contribute to departmental growth by identifying new service opportunities and supporting the implementation of advanced HR solutions.

Person Specifications

Education & Experience:

• Qualifications: A Bachelor’s degree or a recognized Professional Qualification in Human Resource Management, Business Administration, or a related field.

• Experience: More than 5 years of experience in HR, with a preference for candidates who have served in an Assistant Manager capacity or a similar leadership role.

Skills & Competencies:

• Technical: High proficiency in the Microsoft Office Suite (specifically advanced Excel for payroll reporting).

• Communication: Exceptional verbal and written communication skills with a strong professional demeanor.

• Leadership: Proven ability to manage teams and foster a positive, productive working environment.

• Resilience: Ability to work effectively under pressure and manage tight timelines while maintaining a high attention to detail.

How to Apply

If you are an enthusiastic HR professional passionate about reaching the greatest heights in your field, we want to hear from you. Please share your resume with us today.

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