Captain

Captain

• Job Location: Sheraton Kosgoda Turtle Beach Resort, Kosgoda, Sri Lanka

• Company Name: Marriott International

• Job ID: 26056454

About the Company & Brand

When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’.

In joining Sheraton Hotels & Resorts, you join a diverse portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Position Summary

Operating within the Food and Beverage & Culinary career area, the F&B Captain is responsible for leading the service team on the floor to ensure optimum restaurant operations and that guest expectations are met. This role balances direct guest interaction, team supervision, shift administration, and compliance with luxury service standards.

Operational & Floor Management

• Team Leadership: Ensure floor staff work together cohesively as a team to deliver seamless, high-quality dining service.

• Shift Administration: Complete daily opening and closing duties as required, including setting up necessary service stations, cleaning tools, securing premises, and locking doors.

• Hygiene Standards: Maintain the absolute cleanliness of work and dining areas throughout the shift using standard “clean-as-you-go” practices.

• Floor Monitoring: Continuously monitor the dining room for table availability, pacing of service, guest safety, and overall patron well-being.

• Facilities Maintenance: Identify and document maintenance repair needs via internal work orders; coordinate directly with engineering for urgent floor repairs.

• Incident Reporting: Promptly report any employee, guest, or third-party vendor incidents and accidents to management and the Loss Prevention department at the time of occurrence.

• Shift Communication: Document and pass on vital operational details, customer feedback, and inventory notes in the department logbook for seamless supervisor transition.

Staff Support & Mentorship

• Team Development: Assist food and beverage management in hiring, training, scheduling, evaluating, counseling, and coaching service associates, while serving as a professional role model on the floor.

• Safety & Compliance: Follow all company safety, security, and cleanliness protocols. Actively participate in mandatory safety trainings and certifications.

Guest Relations & Service Execution

• Hospitality Excellence: Welcome and acknowledge all guests according to established global standards, anticipate dining needs, proactively assist guests with disabilities, and thank patrons with genuine appreciation.

• Communication: Speak with guests and colleagues using clear, professional, and sophisticated language.

• Relationship Building: Develop and maintain positive working relationships across hotel teams to reach shared operational goals.

Physical Demands & Capabilities

• Ability to stand or walk for the duration of an entire work shift.

• Comfortable moving through narrow, confined, or elevated service spaces, as well as navigating service stairs and ramps.

• Ability to reach overhead and below the knees (including bending, twisting, pulling, and stooping).

• Capable of moving, lifting, carrying, pushing, and placing objects weighing up to 50 pounds without assistance.

• Possess fine motor skills and hand-eye coordination to safely grasp, turn, and manipulate delicate service tools and glassware.

Preferred Qualifications

• Education: High school diploma or G.E.D. equivalent.

• Related Work Experience: At least 1 year of professional food and beverage service experience in a similar hospitality capacity.

• Supervisory Experience: No formal prior supervisory experience is required.

• License or Certification: None required.

Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.

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